Return & Refund Policy

At Dataoon, your satisfaction means everything to us. We want you to feel confident with every order, so we’ve created a flexible return and refund policy that is simple and worry-free.

1. Return & Exchange Eligibility

• You may request a return or exchange within 30 days of receiving your order.

• Items may be tried on or opened before return.

• Original packaging and tags are welcome but not strictly required.

• Items can be returned as long as they are in reasonable condition.

• If your order arrives damaged, defective, or incorrect, we will handle everything at no cost to you.

⚠️ For hygiene reasons, earrings are not eligible for return. Items marked final sale are also non-returnable.

2. How to Request a Return or Exchange

1. Contact our customer service at dataoon1999@outlook.com within 30 days of delivery.

2. Provide your order number and the item(s) you’d like to return or exchange.

3. Our team will guide you with simple return instructions.

4. Ship the item back using any reliable courier service.

3. Refund Process

• Once we receive your return, we’ll process your refund within 3–5 business days.

• Refunds will be sent back to your original payment method. Processing times may vary depending on your bank or payment provider.

• If the return is due to quality issues or our error, we will cover all costs and provide a full refund or free replacement.

4. Exchanges

• If you’d like to exchange an item for a different size, style, or product, simply return the original item for a refund and place a new order.

• If your item is defective or incorrect, we will send a free replacement directly to your home.

5. Need Help?

If you have any questions, feel free to reach us anytime at dataoon1999@outlook.com. Our team is here to make sure your experience is smooth, easy, and worry-free.

At Dataoon, shopping is always risk-free—because your satisfaction comes first.