Return Policy
At Dataoon, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or exchange under the following conditions.
1. Return & Exchange Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The request must be made within 7 days of receiving your order.
- Items must be unused, unworn, and in their original condition with all tags and packaging intact.
- Items that are damaged due to misuse, improper care, or normal wear and tear are not eligible for return or exchange.
- Certain items, such as earrings (for hygiene reasons) or final sale items, may not be eligible for return.
2. How to Request a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer service at dataoon1999@outlook.com within 7 days of receiving your order.
- Provide your order number, item details, and reason for the return or exchange.
- Our team will review your request and provide return instructions if your item qualifies.
3. Refund Process
- Once we receive and inspect the returned item, we will process the refund within 3 business days.
- Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
- Shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges
If you wish to exchange